Terms and Conditions
Last Updated: July 23, 2025
RULING PROVISIONS
R&S Automation, Inc. (“Seller”) agrees to sell, and the customer (“Buyer”) agrees to buy, the products listed in the proposal, quotation, order acknowledgement or invoice, at the prices contained in these documents and are subject to these Terms and Conditions of Sale (the “Terms and Conditions”).
ACCEPTANCE
Buyer may accept the proposal, quotation, or order acknowledgement issued by Seller which include these Terms and Conditions, by an authorized representative of Buyer. Any purchase order submitted by Buyer will not be binding on Seller unless accepted by Seller, and acceptance is conditional upon approval by Buyer to the Terms and Conditions. Seller may issue an order acknowledgement which supersedes the purchase order. All orders are subject to credit approval. The most recently dated proposal, quotation, order acknowledgement or Invoice issued by Seller constitutes an offer or counter-offer by Seller to sell the products described in accordance with these Terms and Conditions and would be the controlling document for the order.
QUOTATIONS
All written quotations are subject to change unless accepted within thirty (30) days from the date quoted (unless otherwise noted). Verbal quotations expire the same day they are made. All quotations are subject to approval by an authorized representative of Seller. All pricing or clerical errors are subject to correction.
INVOICING, PRICING AND TERMS OF PAYMENT
Seller will invoice Buyer at date of shipment or will-call. Payment terms to Buyer are those in effect at the time of shipment or will-call as indicated within the invoice. All due dates are calculated from the date of invoice. Prices are subject to change without notice and applicable freight or transportation rates, in effect at the date of shipment. A finance charge of 3% is applicable on credit card payments. A finance charge of 2% per month may be charged on all past due balances.
TAXES AND IMPORT TARIFFS
Prices specified do not include sales, excise or other taxes and may not include import tariff surcharges payable on account of this transaction. All tax and tariff surcharges applicable to this transaction are in addition to such prices and shall be paid by the Buyer.
WILL-CALL
Will-call orders shall be picked up by Buyer within fifteen (15) days from the date of Seller order acknowledgement. Seller has the right to reallocate inventory or cancel orders in will-call that are beyond fifteen (15) days based on the date on the order acknowledgement.
SHIPMENT
Shipment will be F.O.B. Seller's facility. It is Buyer's responsibility to file any shortage or damaged goods claims with the common carrier. Title to and risk of loss of the goods shall pass to Buyer upon delivery to common carrier at the F.O.B. point, subject to any applicable lien right of Seller.
STOCK & SPECIAL ORDER ITEMS
Stock items are items Seller maintains in inventory at Seller facility. Special order items are not inventoried by Seller. Buyer is responsible for applicable freight and/or special fees associated with special order items. Buyer may view special order designation on Seller website. Seller will identify special order items on website estimates.
TERMINATION AND CANCELLATION
Any order for stock items may be terminated by Buyer only upon written notice to Seller. Orders for non-stock items must be approved by Seller. All terminations and cancellations made after ten (10) days are subject to fees. Payment of fees shall be made within thirty (30) days from the date of invoice. Seller shall have the right to cancel any order at any time, upon written notice, for any breach by Buyer of the terms of this agreement, and Seller shall be entitled to collect cancellation charges as identified above.
WARRANTY RETURN AND REPLACEMENT
Seller warrants that goods are free from defects in materials and/or workmanship for a period equal to the manufacturer of the product based on the manufacture date stated on the goods, unless otherwise stated by Seller. Buyer will report defects and obtain case/ticket numbers for warranty replacements direct from the product manufacturer. Seller may (at Sellers discretion) replace items in good faith prior to Buyer return. Buyer will be invoiced the full cost of goods if items are not returned within fifteen (15) days or deemed out of warranty by the manufacturer. Goods returned to Seller for warranty replacement within the warranty period, which upon receipt by Seller are confirmed to be defective and covered by the manufacturers limited warranty, will be repaired or replaced (at Seller's sole option). Defective parts may be repaired or replaced with new or factory-rebuilt parts dependent on the specific manufacturer warranty replacement policy. Authorization instructions for the return of any goods must be obtained by Buyer from Seller before returning the goods. The goods must be returned with complete identification, freight prepaid, and in accordance with Seller's instructions. Seller reserves the right to not accept goods returned without proper authorization or identification.
